FAQ

PROCEDURES, POLICIES, & MORE

Q&A

1. Can I come inside the library?

Yes. We have limited services: Quick pickup, fax & copier service, 30-minute computer use. (Computer lab now on the 2nd floor.) New: Curbside pickup, video storytimes via Facebook, and expanded digital services available through this website, Facebook, and Zoom. The museum and Indiana History remain closed, and meeting room and study rooms won't be available through June.

 

2. How do I return items?

Use the dropbox or the return areas in Circulation and Children's - please follow any directions. Interlibrary loan should be returned at Circulation so items may be quarantined.

 

3. My books and movies are past the due date. Will I be fined?

No. All due dates were shifted to June 16.

 

4. What if I already had fines?

Any fines are frozen at the point they were when the library closed.

 

5. How does curbside work?

Either place items on hold yourself through the catalog (or use the button at the top) or call in your request. (Phone requests limited to 5 items.) Librarians will find materials and contact you to set a pickup time and give pickup instructions. 

 

6. I don’t have internet. Can I use the MPL WiFi?

We have removed seating, so you cannot use WiFi inside the library. WiFi reaches into the parking lot behind the library. Stay in your car to avoid infecting others or become infected yourself. However, if the police advise you to leave, please do so. Want WiFi at home? Ask Circulation if there are Hot Spots available.

7. Can I still make requests for genealogy questions?
Indiana History staff are checking requests you send through this form, as well as phone calls. Send your request and staff will let you know if we can help at this time. You also may call 9 a.m.-6 p.m. Monday-Friday.

8. Are any departments taking phone calls? 

Librarians in all departments will answer calls 9 a.m.-6 p.m. Monday-Friday, or you may ask in person.

9. Can I place requests for interlibrary loan or library purchases?

ILL has resumed on a limited basis. You are limited to 2 requests. Requests can only go to Indiana libraries; if your request cannot be fulfilled, try again later once more libraries are participating. We will re-evaluate policies after the system statewide has caught up and libraries have adapted to quarantine procedures. You may return items through the dropbox. 

10. Hoopla, Overdrive, & Libby aren't working. I get a message that there's something wrong with my card. 

Now you can renew your card or pay off fines that you'd gotten before MPL closed. Even tiny fines can cut off these services. The circulation department will help you resolve your problem.

See the COVID-19 Safety Plan

UPDATED 6/1/2020

MPL & COVID-19

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Reach us

765.668.2900

 

600 S. Washington St.

Marion, IN 46953

mpl@marion.lib.in.us

Fax: 765-668-2911

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Indiana History & Museum

Indiana History: By appointment only: Sign up in the box to the right under Schedule now.

Librarians available by phone

Mon-Fri: 9 a.m.-6 p.m.

Requests may be made by phone or by form

Museum: Closed

Free parking in the lot behind the library & on the streets surrounding the library. (Remember that Washington, 7th, Boots, and 6th streets are one-way, as is the MPL drive off of 6th Street.)

 

Sheltered bus stop on Washington St.

 

Bike racks in front & back;

a limited number of locks available

for checkout from the Circulation Desk. 

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All Rights Reserved